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Beads &
Findings
Block Letters
Chain by the Foot
Silver Charms
Affirmation Rings
Charm Bracelets
Watch
Faces
Necklaces & Chains
Bracelets
Earrings
Pendants
Rings
Children's
Jewelry
Men's Jewelry
Anklets
Toe Rings
Engraveable Jewelry
Pearl Watch
Valentine's
Day
Christmas & Winter
Specials
Our other websites:
Fine Gemstone Jewelry
14k & 10k
Gold Jewelry
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Shipping and Policies
Minimum
We require a $50.00 minimum. This can be waived and usually is once you
are a regular, established customer. First orders always require a $50.00
minimum.
Shipping Information
We can ship your package through UPS or USPS. We
rarely have packages lost using either method. However, we have had
packages take up to 3 weeks to be delivered using First Class mail and up to 10
days to be delivered using Priority Mail although this is rare. The postal service does not
guarantee a delivery time for either service. If you must have your
package by a certain date, please be aware of this.
Please be aware that we are not responsible if your package
does not arrive on time as we can not control UPS or USPS. We will offer
you a refund for shipping costs, if we receive a refund from the carrier.
UPS does not refund shipping costs if the problem is outside their control such
as weather related or airplane problems. USPS only offers refunds for
Express Mail if their service commitments promised a certain
date.
Insurance is optional using the postal service. It is
$1.95 extra up to $100.00 and then $1.00 extra for each $100 after this.
If you choose not to use insurance, you are responsible if the package is
lost. However, we rarely have a package lost.
The first $100 of insurance is included in the base price
for UPS packages. We do charge you our direct cost for additional
insurance if your package value is over $100.00. Insurance is not
optional when choosing UPS.
We add an additional $1.00 for all packages regardless of
shipping method chosen. We do not charge extra for drop shipping service,
but we do charge the $1.00 additional for each package shipped.
Please note when choosing First Class shipping that
packages over 13 ounces are shipped Priority Mail and very heavy packages may be
shipped Parcel Post.
You can find your costs for shipping on the internet at www.ups.com
and www.usps.com. Our zip code is 28644.
Please note when choosing between UPS services such as Ground, 3 Day or 2
Day that often UPS will guarantee delivery to your location within a certain
number of days no matter which service you choose. You can find out the
delivery time to your address by going to www.ups.com
and clicking on Calculate
Time and Cost. You may be able to save shipping costs by using Ground
service and still get your package in 2 days. We are located in North
Carolina so locations close to our area may get there in 1 to 2 days choosing
ground service.
Out of Stock Items
Occasionally we have out of stock items. We receive merchandise once a
week, so in most cases, the out of stock item will be available in 1 to 2
weeks. We do not keep backorders unless you specify this. Please
reorder any out of stock items. We do not offer free shipping on out of
stock items.
Returns
We gladly accept returns for defective merchandise or if we shipped you the
wrong item. We do not accept returns for merchandise that has been worn,
for special orders, or other vendor's merchandise. We accept returns within 30 days
of your invoice date. Please send returns to IGC, PO Box 131, Laurel Springs, NC
28644. Please call us regarding returns so we will know to look for your
package. We do not require an RA number. We offer exchanges but are
unable to offer a refund unless this has been worked out in advance.
Jewelry Care
Sterling Silver Jewelry
Sterling silver jewelry will eventually tarnish unless it is
rhodium plated. You can keep if from tarnishing by following these tips:
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1)
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Do not display your silver jewelry on velvet
displays or pads. The chemicals in the velvet cause it to
tarnish quickly. Don't display or store silver jewelry in cotton
or paper boxes. Even in plastic bags, the chemicals can go
through the plastic to your jewelry. Often silver will tarnish
very fast in these conditions. If you have velvet displays that
you use at shows, remove your silver after the show and put it in
plastic bags.
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2)
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Don't allow your silver jewelry to be around hair
spray, hair coloring chemicals or nail chemicals. If you are
displaying your jewelry in a hair or nail salon, put it behind glass
or keep it in plastic if possible.
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3)
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Never clean your jewelry with bleach or a bleach based
cleaner. It will break down the jewelry. Take off your
jewelry when cleaning house. One of our customers got into
poison ivy and soaked her jewelry in Clorox. All of her jewelry
fell apart.
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4)
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Keep your silver jewelry in plastic bags whenever
possible. When you aren't wearing it, store it in plastic, it
will stay tarnish free longer.
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5)
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You can clean your jewelry with liquid or paste
jewelry cleaners, a cleaning cloth or the Speedy
Plate.
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a)
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Liquid and paste cleaners - these do work well on most
types of jewelry. Do not use them with anything that is oxidized
or is suppose to have some black on it such as bali beads or oxidized
charms. Use caution with these cleaners as some have a cancer
warning on them.
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b)
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Cleaning Cloth - The cleaning cloth usually has two
parts. The inside part has cleaning material in the cloth that
helps to clean the jewelry. The outside part is regular cloth
and is used to finish up the polish. These work very well with
solid silver such as a polished bangle. These are used mostly
for oxidized silver where you want the blackened parts to stay black
and with Mexican silver that is not coated. The cleaning cloth
works well with solid slides or pendants, screwball or charm bangles,
and oxidized charms. They don't work as well for chain, some
bracelets and earrings.. If you are using the polishing cloth
for these items, do not over polish as the piece will no longer be
bright silver. It is really best to use the cleaning plate on
pieces such as rope, snake, omega, etc.
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c)
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Speedy Plate
- The speedy plate is a great tool for chain, bright charms, bracelets
and earrings. It works well with Italian and Thailand jewelry.
It can also be used for handmade bracelets such as the beaded
bracelets if they don't have charms or bali beads. Most silver
chains and earrings are solid unpolished silver and then coated with
silver to give them the shiny look they have. If you polish off
the coating, you are left with dull unpolished silver. Use the
speedy plate to avoid this problem. You can clean whole bundles
of chain in this method. Follow the instructions carefully
to get the full effect of the speedy plate. You can also use the
speedy plate to clean silver serving sets easily.
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10k and 14k Jewelry
Gold jewelry is easier to keep looking nice than silver.
10k gold will tarnish slightly more as it has more alloys. 14k jewelry
will tone as it is not 24k or pure gold. You don't need to keep gold
jewelry in plastic and it does better around chemicals. Do not use bleach
or bleach based chemicals as it will tear gold down (more quickly than with
silver). You can clean gold in the same manner as silver. Most
gold jewelry is not coated but is polished so you can polish with a cloth as
much as you want to. Do not use the cleaning plate with jewelry that has
soft stones such as Opals or Emeralds. Also, it is best not to use the
cleaning plate with hot water when your jewelry has stones that are glued in.
The hot water can loosen the glue. It is best not to polish pearls with a
jewelry cleaning cloth as you may polish away some of the coating.
Why does my gold turn my neck, wrist or fingers black?
Some people have a chemical reaction to gold which causes their skin to turn
black when wearing gold. Based on your body chemistry, this may not happen
all the time or may happen every time you wear gold. You can switch to
white gold which may not cause this.
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